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11-09-2020
12:17 PM
03-18-2019
01:57 PM
3 Loves
Lots of people saving seats. People bringing animals on-board to get pre-boarding. It's so laissez faire by Southwest it invalidates paying $40 for Business A1-15. If I really can take any seat I wan...
05-23-2018
08:04 PM
My 13 year old has a layover at a big airport. She has never flown before. Will she have some someone to take her to the gate she needs to get to? Or how would I go about getting an attendant to help...
02-15-2010
07:44 PM
2,225 Loves
...bsp; Now, 48 hours later, after talking to many involved, we know there were several things going on that day and that our Employees were doing their best to get his flight out safely a...
04-27-2017
09:54 AM
Hi. Does anyone have the email address of the department head of Customer service. I have spoken to reps onthe phone but would like to escalte my issue to a higher authority. Thanks for your help.
03-11-2011
11:43 AM
1,176 Loves
...ave experienced, that we know has a bigger impact on you, is our higher than normal call volumes, as well as unusually high e-mail inquiries. Unfortunately, that has meant that your wait time to s...
10-10-2023
10:07 AM
...ustomer, my time, and my inconvenience PLUS says you want me to continue flying SWA. Me driving all the way to Love in construction & paying tolls (or not paying tolls & being in nightmare traffic w/ b...
09-19-2007
12:50 PM
644 Loves
As many of you know, the question about whether to keep our open seating or to assign seats has been the Southwest question for the past couple of years. Proponents of each process have been ve...
06-04-2014
11:54 AM
10 Loves
...e made a special announcement in the gate area and presented him with a 1st Time Flyer certificate. We took him down to meet the flight crew and helped him board early to get a window seat up f...